Last week I was asked to fill out a form for my son’s Kindergarten class explaining what I do.
My life is spent explaining what I (and my solutions) do to customers of all ages. Explaining to a kindergartener shouldn’t be too hard right?
It turns out, everything I do and sell is assumed by 5 year olds.
When my son is talking to me on my wife’s iPhone – he is LOOKING at the screen for me. He is assuming he will be able to see me when talking to me, even if he is driving home from school talking on a mobile device.
Our home phone rolls to my wife’s cell phone when nobody picks up – he assumes that communications aren’t tied to places or “lines”.
We regularly reach out to family members over video to play the “pass the pen” game — pretending that the pen I toss behind our computer screen is the same one my brother pulls out from behind his computer screen.
When I’m travelling, my kids assume I won’t miss out on little things like playing hide and seek over video.
What does this tell me?
- At a minimum, in about 20 years technology consultants will no longer need to explain “why” video is better. Video will simply be assumed to be the way businesses communicate.
- We better work on that pen transport technology or else I’m going to have to eventually break it to my kids that it isn’t really the same pen!